10 Free Satisfaction Survey Templates (Word & Excel)

Compare 10 editable satisfaction survey templates. Choose a form for customers, employees, patients, software onboarding, support tickets, events, deliveries or courses.

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What Is a Satisfaction Survey?

A satisfaction survey is a set of questions that asks customers, employees, patients or other groups how happy they are with a product, service, workplace or experience. More broadly, a survey is a way of gathering information by asking a group of people the same questions, so you can understand what they think or do. A satisfaction survey template gives you well-structured questions and rating scales ready to use, so you can collect useful feedback without designing a questionnaire from scratch.

More about satisfaction survey template

This type of survey is the very first step to asses customer reaction towards services or products the company is selling. Results obtained from the survey can be used by business management or company to improve various business processes and operations as per needs and requirements of customers. Customer satisfaction ratings can directly have an effect on overall business operations and products. That is reason experts always suggest satisfaction survey in order to know about needs or customers as well as to fulfill their expectations by improving business procedures.

Conducting a customer satisfaction survey is the best and recommended way to gauge how satisfied your customers are with your products and services. Satisfied customers are one of the great and valuable assets of a business or company. At the bottom of this article you will find a satisfaction survey template which is prepared to help business organizations and companies while conducting a survey to measure customer satisfaction level. It is ready to use document and also editable in MS word which means a company or business can modify contents of the template as per business needs or requirements without facing troubles.

Free Satisfaction Survey Templates in Word and Excel

The original downloads include four Word questionnaires and an Excel results tracker. Five additional editable Excel surveys cover onboarding, support, events, delivery and training.

• Customer Satisfaction Survey Template: Word (.docx), 1 page.
• Employee Satisfaction Survey Template: Word (.docx), 1 page.
• Patient Satisfaction Survey Template: Word (.docx), 1 page.
• Restaurant Comment Card Template: Word (.docx), 1 page.
• Satisfaction Survey Results Tracker: Excel (.xlsx), 2 worksheets, with built-in formulas that calculate automatically.

Print the Word surveys or copy the questions into an online form, then enter responses into the Excel tracker to average each question and calculate the Net Promoter Score automatically.

Why Run a Satisfaction Survey?

Surveys are one of the most direct ways to answer specific questions about a business, service or organization. Companies use them to understand customers, find out what to improve and spot problems before they cost business. Employers use them to measure engagement and morale, clinics to improve patient experience and restaurants to check food and service quality. Even a short survey, repeated regularly, shows whether changes are working.

Writing a good questionnaire can feel complicated if you have not done it before. Starting from a template that already contains the essential fields and rating scales makes the process much easier, and you can adapt the questions to fit almost any type of satisfaction survey.

Types of Satisfaction Surveys

• Customer satisfaction survey: quality, value, staff and speed of service.
• Employee satisfaction survey: management, growth, pay and work-life balance.
• Patient satisfaction survey: scheduling, wait times, staff and quality of care.
• Restaurant comment card: food, service, atmosphere and value.
• Training or event evaluation: content, presenters and organization.
• Net Promoter Score (NPS) survey: how likely people are to recommend you.

How to Create a Good Satisfaction Survey

Start with a clear goal: what do you want to learn, and what will you do with the answers? Keep the survey short and focused, and use consistent rating scales so results are easy to compare. Ask one thing per question, avoid leading wording and include one or two open questions so people can explain their ratings.

For honest employee feedback, make the survey anonymous and say so. Test the survey on a few people first to catch confusing questions. After collecting responses, look at averages and trends, read the comments, share key findings and act on them, then survey again later to measure progress.

Tips for Better Response Rates

• Tell people how long the survey takes and keep it brief.
• Send it soon after the experience while it is fresh.
• Explain how feedback will be used.
• Make it easy to complete on paper or online.
• Thank respondents and share what changed.

Find Free Satisfaction Survey Templates Below

Download these original satisfaction survey templates for Word, plus an Excel tracker that calculates average scores and Net Promoter Score automatically.

Customer Satisfaction Survey Template (Word)

A printable customer satisfaction survey with checkbox rating scales for quality, value, staff and speed, a 0-10 recommendation score and open feedback questions.

Download Word Template

Employee Satisfaction Survey Template (Word)

An anonymous employee engagement survey with agree-disagree statements on management, growth, pay and work-life balance, plus eNPS and open questions.

Download Word Template

Patient Satisfaction Survey Template (Word)

A patient feedback survey for clinics and medical offices covering scheduling, wait time, staff courtesy, provider communication and overall quality of care.

Download Word Template

Restaurant Comment Card Template (Word)

Four restaurant comment cards per page with 1-5 ratings for food, service, atmosphere, cleanliness and value, a return-visit question and comments.

Download Word Template

Satisfaction Survey Results Tracker (Excel)

An Excel survey results tracker that averages each question, calculates percent satisfied and Net Promoter Score, and charts ratings automatically.

Download Excel Template

Software Onboarding Satisfaction Survey (Excel)

Collect first-week feedback about setup, documentation and the first successful task.

Download Excel Template

Support Ticket Resolution Survey (Excel)

Measure resolution, support effort and the need for follow-up.

Download Excel Template

Event Attendee Satisfaction Survey (Excel)

Collect registration, session and venue feedback with separate online and onsite sections.

Download Excel Template

Delivery Experience Satisfaction Survey (Excel)

Ask about arrival timing, parcel condition and tracking, with follow-up for missing orders.

Download Excel Template

Course Evaluation and Satisfaction Survey (Excel)

Evaluate course pacing and practice, and compare confidence before and after instruction.

Download Excel Template

Frequently Asked Questions

What is a satisfaction survey template?

It is a ready-made questionnaire with rating scales and open questions that you can use or adapt to measure satisfaction.

How many questions should a satisfaction survey have?

Keep it as short as possible while covering your goal. The Word surveys on this page each fit on one page.

What is a Net Promoter Score?

It is based on a 0 to 10 question asking how likely someone is to recommend you. The Excel tracker calculates it automatically.

Should employee surveys be anonymous?

Anonymous surveys usually encourage more honest answers, so many employers choose that approach.

How do I analyze survey results?

Enter responses into the Excel tracker to average each question and chart ratings, then read open comments for themes.